KG99 Privacy Policy

KG99 ("we", "us", "our") is committed to protecting the privacy and personal data of all users who access and use the KG99 platform. This Privacy Policy applies to all players using KG99 from the Philippines, covering the website at kg99.uk and all related gaming and sports betting services.

This policy is written to be as clear and readable as possible. If you have any questions after reading it, you can contact us at the details provided in the Contact section.

KG99 collects personal information in the following ways: directly from you when you register and use the platform, automatically when you interact with the platform through your device and browser, and from third parties such as payment processors where this is necessary to process transactions.

KG99 does not knowingly collect data from individuals under 21 years of age. If we discover that data has been collected from a person under 21, we will delete it promptly.

KG99 uses your personal information only for legitimate purposes directly related to operating the platform and maintaining your account. These purposes include:

• Account management — creating and maintaining your account, authenticating logins via OTP, and managing your profile details.
• Processing transactions — handling deposits in Philippine Peso via supported local channels, and processing withdrawals to verified payment accounts in your name.
• Identity verification (KYC) — fulfilling verification obligations before processing withdrawals, which includes reviewing government-issued Philippine IDs and confirming payment method ownership.
• Platform security and fraud prevention — detecting suspicious activity, identifying duplicate accounts, and protecting against unauthorised access or money laundering.
• Customer support — responding to queries, resolving account issues, and processing responsible gaming requests.
• Platform improvement — analysing aggregated usage patterns to improve the gaming experience, game library, and payment process for players across the Philippines.
• Legal compliance — meeting applicable legal and regulatory requirements in relation to the operation of an online gaming platform.

KG99 does not use your personal information for profiling you for unrelated commercial purposes, and we do not share it with marketers or data brokers.

KG99 shares personal information with third parties only in limited, clearly defined circumstances. We do not sell or trade your data. Sharing occurs in these situations:

• Payment processors — to facilitate deposits and withdrawals via Philippine banking channels and e-wallets. These processors handle transaction data under their own security and privacy frameworks.
• Identity verification services — to cross-reference government ID data during KYC. These are specialist compliance service providers operating under strict data handling obligations.
• Game software providers — your session data is shared with the relevant game studio to the extent necessary to run the game you are playing. This does not include your full identity or financial details.
• Fraud and security services — to detect and prevent fraudulent activity, we may share technical data such as IP addresses and device identifiers with specialised security partners.
• Legal and regulatory requirements — where required to do so by applicable law, court order, or a lawful request from a competent authority.

KG99 uses cookies — small text files stored on your device — and similar technologies to make the platform work correctly and to understand how it is being used. The types of cookies we use include:

• Strictly necessary cookies — required for the platform to function. These include session cookies that keep you logged in during your visit, and security cookies that help protect your account. These cannot be disabled without breaking core functionality.
• Functional cookies — remember your preferences such as language settings, game display preferences, and other personalisation choices to improve your experience.
• Analytics cookies — collect aggregated, anonymised information about how players use the platform, which pages are visited most frequently, and where users encounter issues. This helps us improve the service over time.

Most web browsers allow you to control cookies through their settings. Restricting all cookies may affect the performance of certain platform features. Strictly necessary cookies cannot be opted out of if you wish to use the platform.

KG99 takes the security of your personal data seriously. We apply technical and organisational measures designed to protect against unauthorised access, disclosure, alteration, or destruction of your information. These include:

• SSL (Secure Socket Layer) encryption across all platform communication channels.
• Encrypted storage for sensitive account and financial data.
• Role-based access controls so that only authorised staff and systems can access personal data for legitimate operational purposes.
• OTP-based authentication during login and critical account actions to verify your identity.
• Monitoring systems to detect and respond to unusual account activity or security events.

While KG99 applies appropriate security measures, no online system can guarantee absolute security. You also play a role in protecting your account — use a strong, unique password, do not share your login credentials, and contact KG99 support immediately if you suspect unauthorised access.

KG99 retains personal information for as long as your account is active and for a reasonable period thereafter to meet legal, compliance, and audit obligations. This typically means:

• Account information and identity verification documents are retained for the duration of the account and for a minimum period after account closure as required by applicable law.
• Transaction records and gaming history are retained for compliance and dispute resolution purposes in accordance with relevant legal requirements.
• Support communications are retained for a reasonable operational period.

When data is no longer required and retention obligations are met, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

As a KG99 user, you have the following rights in relation to your personal information:

• Access — you can request a copy of the personal data KG99 holds about you.
• Correction — if any of your personal information is inaccurate or out of date, you can ask us to correct it. For basic details like your contact number or email, you can update these directly from your account settings.
• Deletion — in certain circumstances you may request that KG99 delete your personal data. Note that where we are required to retain data for legal or compliance reasons, we may not be able to fulfil a deletion request in full until those obligations are met.
• Restriction — you may ask us to limit how we use your data in specific circumstances, for example while an accuracy dispute is being resolved.
• Objection — you may object to certain types of processing, such as direct marketing communications.

To exercise any of these rights, contact the KG99 support team at the email address in the Contact section. We will respond within a reasonable timeframe and may need to verify your identity before actioning a request.

KG99 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or feedback from users. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide an in-platform notification.

We encourage you to review this policy periodically. Continued use of the KG99 platform after a policy update means you accept the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to discuss your options.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please contact KG99 at:

Email: [email protected]

Please include your registered account name or email address in your message so we can locate your account and respond appropriately. KG99 will aim to respond to data-related requests within a reasonable timeframe. Complex requests — such as full data access reports or deletion requests — may take longer to process.